Terms & Conditions

Company Information
ascot & charlie (ascotandcharlie.com and derivative country sites) is owned by Ascot & Charlie BV, a privately owned limited liability Dutch company registered at the Chamber of Commerce with KvK Number 69465444 and VAT/BTW Number : NL857883203B01

We are reachable through phone at +31 (0) 207746742 and email during business days from 9.00 to 18.00 CET. Our contact details are available on the Contact Us page. When you order a product on ascotandcharlie.com (or other country pages) or use the site, you agree to the terms and conditions of our site and company.

Terms of use
Please review the following terms and conditions that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms.

Privacy
We treat all your information as private and confidential information and will never share this with any outside affiliations or individuals, unless required by law to do so.

Ascot & Charlie uses your personal data to carry out the orders placed by you. By your use of this site you also grant us the right to use the personal information submitted by you to provide you with information tailored to your profile. In addition, we may use your personal data to send you marketing material such as special offers, invites for activities and a digital newsletter. You can opt out of these at any time.

Your payment information (we don't store your full credit card number) is secured and encrypted via PayPal/Stripe.

We use cookies to analyse and monitor customer behaviour in order to optimise our website experience for you. Through your use of this site you provide your consent to our use of cookies.

Please refer to our Privacy Policy for further details.

Product information
We have made our best efforts to ensure that all information pertaining to the product, with regards to the colours, materials, and construction/fabrication is accurate as per our knowledge. We cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Products you purchase may vary slightly from those images.

Delivery
Items purchased on our site are usually dispatched within 2 business days of the order. The expected delivery time for most products within the European Union is 3 business days. Ascot & Charlie is not responsible for any lost, stolen or damaged shipments. We provide free shipping within the European Union.
All prices include handling or taxes (total at end) excl. shipping, if delivered to customers within Europe. For customers outside Europe, additional charges may apply. If you are a customer outside the European Union, please email us at hello@ascotandcharlie.com

For Pre-Orders please refer to the specific delivery information on the product page.

Payment
Your payment is secured via Paypal/Stripe.

Product availability
Some products may be unavailable despite being marked as available on our site. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order and refund the customer accordingly. 

Return policy
Our return policy entitles you to return the product for any reason within 14 working days counting from the day you received the product. You can open the package and check the contents. However, the product can only be returned when it is completely unused and sent in the original packaging, double boxed.

Return shipping costs are to be borne by the customer, unless otherwise indicated by our customer services team. For further details please feel free to contact the customer service team at hello@ascotandcharlie.com.

Designs & Intellectual Property
Unless otherwise indicated, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this website (collectively “content”) are copyrights, trademarks, and intellectual property of Ascot & Charlie BV. The website in its entirety is protected by copyright and, all worldwide rights, titles and interests pertaining to this site and the Ascot & Charlie brand are owned solely and entirely by Ascot & Charlie BV.

The content of this site may not be reproduced, transmitted, distributed or published by users or third parties without explicit written approval from official representatives of Ascot & Charelie BV. Any unauthorised use or reproduction of the content of this website or of the brand constitutes a breach of these terms and conditions expressed herein.

Disclaimer
All the information and content on this site is presented without any warranties of any kind, either express or implied. Through your use of this site you acknowledge that your use of this site is entirely at your own risk and that you assume full responsibility for any costs or damage incurred through your use of this site. Ascot & Charlie shall not be liable for any damages associated with your use of this site.