Shipping and Returns

 

SHIPPING AND RETURNS

Delivery

We are happy to provide free shipping within the European Union for orders above €150 (Standard Delivery). Should you wish to select another shipping method, the cost will be indicated at check-out, provided the option is available.

Your order will be delivered to the delivery address you specify when placing your order. Please note that the courier may require deliveries to be signed for.

All prices include handling and taxes if delivered to customers within the European Union. For customers outside Europe, additional charges may apply (please see below, Delivery outside the European Union).

 

Delivery Time

We usually process and dispatch orders within 1-2 business days of the order.

Expected delivery time

France : Standard Delivery - EU : 2-4 business days.

European Union : Standard Delivery - EU : 3-5 business days

International (Outside the EU) : 2-4 business days (Express) // 7-10 business days (Standard) 

Need more information ? Please feel free to contact us.

 

RETURNS & EXCHANGES

Return policy

Product(s) can be exchanged or returned within 14 calendar days after receiving your order.

We can only accept returns of unused and undamaged items complying with our returns policy below:

  • All items should be returned in the same condition they were in upon your receipt. They should be returned clean and unworn (other than to try them on indoors).

  • Product(s) should be returned along with all tags, labels, accessories. They should be returned in the original boxes provided, inside a protective shipping box.

  • Product(s) need to be shipped back within 14 days after receiving your order with the return form inside the return box.

Please note that when returning/exchanging an item, the shipping cost are at your own expense. We will gladly bear the cost of shipping a replacement product should you wish to proceed with an exchange!

 

Return process

If you wish to return or exchange your product, please get in touch with our customer service team at : hello@ascotandcharlie.com

Please make sure you fill the return form and place it in the return box along with the items to be returned.

To pack the product(s) we recommend you use the shipping box you have received them in or use another protective box (double box) to make sure we receive the goods in optimal condition.

Please make sure you ask and keep a proof of shipment, with a tracking number, that we kindly ask you to share with us.

 

Refunds

Once your return is received, your refund will be processed and a credit will be applied to your credit card (or original method of payment) within 10 days.

Please note that we are unable to process refunds or exchanges for product(s) returned to us worn, soiled, damaged or incomplete. We reserve the right to deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).

 

Delivery outside the European Union

If you are a customer outside the European Union, please contact us at : hello@ascotandcharlie.com

Product(s) for delivery outside the European Union, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. As the recipient, you are liable for the payment of those import duties or taxes; payment of these might be necessary to release your order from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount. We therefore recommend you contact your local customs office for further information before placing your order with us.

You must comply with all applicable laws and regulations of the country for which the product(s) are destined. We will not be liable for any breach by you of any such laws. We reserve the right not to deliver to any country that is prohibited by applicable export laws.