Privacy Policy

Personal Data
Ascot & Charlie (“we/us”) only retains and uses the personal data provided to us by you. The data you provide us is for the purpose of fulfilling and executing your order(s) and/or to keep you informed, should you so wish, of our latest products and developments. We will not share your personal data with third parties without your permission.

In order to process and execute your order(s) we use the following data: 

  • Name and address
  • Telephone number
  • Billing and delivery address(es)
  • Email address
  • Payment details

 
This usage is compliant with the General Data Protection Regulation (GDPR, May 2018)

Paypal & Stripe
We offer payment options via Paypal and Stripe, through Shopify. For details on their privacy policy please refer to Paypal Privacy Policy and Stripe Privacy Policy  

Newsletter
We issue newsletter(s) to inform those interested in our brand products and developments. Your email address will be added to the list of subscribers with your explicit consent only. Each newsletter contains a link to unsubscribe from our newsletter. 

Communication
We may use the data provided by you to communicate with you about the status of your order/return and/or any issues pertaining to the fulfilment of your order and processing of your payment. Our communication  and marketing activities might ask you to register with us. After your registration we will retain the only the data you personally share with us, mainly your• name, address and email address. 

Cookies
In order to provide you with optimum service we may use cookies. Cookies are small text files that can be read by a webserver in the domain that put the cookie on your hard drive. Cookies are used to store your preferences and settings. We use analytical cookies and advertising/social media cookies to better understand your behaviour on our website and optimize your experience on our website. The main cookies we use are : Facebook Pixel, Shopify re-targeting cookies, Abandoned cart and Google Analytics cookies. 

Google Analytics
To compile analytics, such as how often users visit our website and what pages they visit when they do so, we use Google Analytics. Google Analytics collects the IP address assigned to you on the date you visit the website. We only use the information we obtain from Google Analytics to maintain and improve our website’s technical performance and optimize the experience for our users. 

Social Media Buttons
Our website features social media link buttons. These buttons are used by the providers of these services to collect your personal data. 

Third-party Websites
This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of these websites. 

Security
We take security measures to reduce misuse of and unauthorized access to personal data. We do keep statistics on our website, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement. 

Your rights include the right to :

  • Request access to your personal data.

  • Request an electronic copy of your personal data.

  • Correct your personal data.

  • Object to our processing of your data.

  • Restrict how we process your personal data.

  • Ask us to delete your personal data.

  • Revoke your consent.

Changes to this Privacy Policy
We reserve the right to modify this statement at all times. Please contact us if you have any questions with regards to our privacy policy. Last update : 14 April 2019.